Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactmichaelgems@gmail.com. Please note that returns will need to be sent to the following address: Unit 14, 4/F, Focal Industrial Centre, Block A, 21 Man Lok Street, Hunghom, Kln, Hong Kong
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactmichaelgems@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Returns and Exchanges
We facilitate returns and exchanges within 14 days of receiving products. Buyers bear the responsibility for return postage costs. If an item is not returned in its original condition, any loss in value is the buyer's responsibility. Refunds or exchanges will be processed upon receipt of the returned item.

Lost Package
In the event that a package shows no tracking updates within 14 days, we will resend a new package once. Please note that each order will be resent only once. We are not liable for a second lost package.